Capabilities Performance Management | Program Evaluation Simulation Modeling | Statistical Modeling | Survey Analysis Customer Profiling | Relocation & Economic Development Simulation Modeling Faced with increasing pressure to minimize your product and process development time? Whether you need to design a new process for your new business or reengineer for an existing one you need an effective tool. The answer may be the application of the workflow simulation modeling technique. Simulation modeling, commonly referred to as simulation, is defined as the process of designing a model of a real system and conducting experiments with this model for the purpose of understanding the behavior of the system and/or evaluating various strategies for the operation of the system. It is a technique that helps to visualize, analyze, and predict the performance of a dynamic system without the cost and risk of disrupting existing operations, or implementing a new system. The U.S. Department of Labor (DOL) required a reengineering of its existing processing of the 5500 form series which are filed by employers on their pension plans. EconSys designed and developed the Workflow Control Model using sophisticated simulation optimization software. The Workflow Control Model provides estimates for optimal staffing, hardware, and facilities needed to process the forms. EconSys has also employed simulation optimization software for The Hartford Life Insurance Co. to maximize the efficiency of their call centers in serving customer calls. They wanted to bring down the operational costs of the call centers by maintaining an optimal staff size, while minimizing the waiting time for their customers. The various scenarios and staff size options were compared using the software.