Capabilities

Performance Management | Program Evaluation
Simulation Modeling | Statistical Modeling | Survey Analysis Customer Profiling | Relocation & Economic Development

Performance Measurement

If your organization has a network of branches, you would want to know which branches are performing more efficiently than others. We can assist you in evaluating the performance of your operating branches with our Crosspoint Evaluator using the data envelopment analysis (DEA) technique.

This analytical tool is superior to the traditional methods for several reasons:

1. It can handle multiple input and multiple output models.
2. Branches are directly compared against a peer or combination of peers.
3. It takes account of all the measurable factors in branch performance—inputs and outputs as well as differences in technology, capacity, competition, and demographics—and then compares each branch with a composite peer group of other branches with similar attributes.
4. It groups the branches into four quadrants:



•      Star performers – Quadrant I (High efficiency/high output)
•      Efficient but low output – Quadrant II (Close or consolidate branches)
•      Inefficient and low output – Quadrant III
         (Needs management intervention)
•      Inefficient but high output – Quadrant IV (May be stars by corporate         management but they are under-performing)

EconSys has provided its Crosspoint Evaluator service to several clients who have nationwide networks of branches and stores. Among others, these include Charles Schwab & Company, Citibank, CVS, Sears,
and JC Penney.